Refund Policy
Last Updated: April 1, 2023
Thank you for dining with PebbleGrainWork. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy explains how we handle returns and refunds for goods purchased from our pizzeria through the pebblegrainwork.cyou. Please read it carefully to understand your entitlements.
Returns
You have 30 minutes to inspect your order upon receipt. If your order is incorrect, damaged, or unsatisfactory in any way, please contact us immediately at +44 20 7183 9500. We require a receipt or proof of purchase to accompany your return.
Non-returnable items include:
- Gift cards
- Some health and personal care items
Refunds
Once we receive your complaint, we will inspect the issue and notify you that we have received your request. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7183 9500 during our business hours.
Exchange Policy
If you need to exchange an item due to an error on our part, send us an email and send your item to: 199 Bishopsgate, London, EC2M 3TY, United Kingdom. The time it may take for your exchanged product to reach you may vary depending on your location.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please contact us at +44 20 7183 9500.
Discounted Items
Only regular priced items may be refunded, unfortunately, items on sale cannot be refunded.
Amendments to the Refund Policy
PebbleGrainWork reserves the right to amend this Refund Policy at any time. The policy posted on the pebblegrainwork.cyou reflects the latest version, and we encourage you to review it whenever you make a purchase.
Additional Information
For any further queries or assistance, feel free to reach out to us through our contact channels. Your satisfaction is our top priority, and we strive to provide you with the highest quality products and service.